Should I need spare parts or a repair, what process should I follow?

Like a motor vehicle, if something is never serviced it will ultimately break down, right?

So, then it begs the question - what do I do if I need spare parts or a repair?

Sit tight, as we are about to answer as many questions as we can that we get asked about spare parts, repairs and warranties. 

What do I do if I need a spare part?

Parts can mostly be purchased direct from the manufacturer of the product or through service companies which specialise in the repair and maintenance of them. 

If parts are required, it is important to identify the serial or model number of the product before requesting them to ensure the correct parts are sent.

Some manufacturers have itemised price lists with exploded diagrams which assist in identifying the correct replacement part. If you believe the parts should be replaced under warranty, this usually requires having a service technician which can verify this directly with the manufacturer. 

Does my equipment need to be repaired/ serviced?

If your medical equipment is being tested and preventative maintenance is being performed regularly, there should be a record of each service and the list of checkpoints that have been passed. There is sometimes identification displayed on the equipment listing the date of the service and the date required for the next one. Here at Select we can maintain a database of your equipment so we are able to inform you when your equipment is due for service.

If you are ever unsure or start to notice that the equipment is not performing like it should be, you may want to consider speaking to a superior or the maintenance/ technicians at your hospital, or call the manufacturer directly to organise a technician to come and inspect/repair it. 

How do I know if it’s covered by warranty?

A good warranty refers to the terms and situations in which repairs or exchanges will be made if the product does not function as originally described or intended.

Your products should come standard with a user guide that will state the terms and length of the warranty. Most manufacturer’s will also have this information clearly displayed on their website and in the odd case that they don’t, they’re legally bound to produce this information for you.

What warranty terms does Select offer?

The following information is directly related to the Select range of carts:

Our 2 year warranty guarantee is backed 100% by us and our partners which give us the confidence to always offer you the longest warranty guaranteed.

We warrant in the event that:

• Any fabricated structure failure is found within (2) two years from the date of invoice due to faulty workmanship
• Any electric parts are found to have a manufacturing defect within (2) two years from the date of invoice
• Pressure relieving patient support is found within (2) years from the date of invoice to have a defect. This includes faulty cover material, faulty seam welding and foam failure
• Any externally supplied moving parts including springs, castors, hydraulic rams, gas struts, pivots etc not covered by the above warranty, are subject to third party warranties or found within (1) one year from the date of invoice to have a structural defect.
• The purchaser, within (14) fourteen days of discovery of the defect or defects gives written notice to Select Patient Care, and:

The defect or defects are not due to:

• Cosmetic issues such as fading, crazing, discoloration
• Lack of maintenance as per the minimum requirements
• Vandalism, negligence, abuse, accidents, improper installation or normal wear and tear
• Products tampered with or altered, modified or repaired by anyone when not approved by Select Patient Care
• Conditions such as close proximity to salt, extreme hot or cold temperatures and contact with high or low pH chemicals or solutions
• Non-adherence to cleaning and care instructions
• Permeation of fluid substances into foam
• Incorrect usage of electric parts as per the operating directions
• Wheels and axles not kept clean and free from lint to prevent fouling
  
  

The following information is directly related to the Modsel range of products:

We warrant in the event that:

• Any fabricated structure failure is found within (15) fifteen years from the date of invoice due to faulty workmanship.
• A part or parts of plastic not covered by the above warranty, are found within (5) five years from the date of invoice to have a structural defect.
• All electric parts not covered by the above warranty are found to have a manufacturing defect within (2) two years from the date of invoice.
• The stretcher mattress not covered by the above warranty, is found within (2) two years from the date of invoice to have defect. This includes faulty cover material, faulty seam welding and foam failure.
• Any externally supplied moving parts including springs, castors, hydraulic rams, gas struts, pivots etc not covered by the above warranty, are subject to third party warranties or found within (1) one year from the date of invoice to have a structural defect.
• Removable/ rechargeable batteries not covered by the above warranty are found to have a manufacturing defect within (3) three months from the date of invoice.
• The purchaser, within (14) fourteen days of discovery of the defect or defects gives written notice to Modsel or their distributor or agent, and:

The defect or defects are not due to:

• Cosmetic issues such as fading, crazing, discoloration.
• Lack of maintenance as per minimum requirements.
• Vandalism, negligence, abuse, accidents, improper installation or normal wear and tear.
• Products tampered with or altered, modified or repaired by anyone when not approved by Modsel.
• Conditions such as close proximity to salt, extreme hot or cold temperatures.
• Non-adherence to cleaning and care instructions.
• Permeation of fluid substances into foam.
• Incorrect usage of electric parts as per the operating directions.
  
  

Select Patient Care will:

At our option, repair or replace the part or parts found within our reasonable judgement to have been defective in workmanship or materials. Should your product ever require attention due to a failure as defined under the warranty above.